You’ve just got your first booking (hooray)! Now the real work begins to make sure your guests have a great first impression of your property and an enjoyable stay.

First impressions set the tone for the entire stay

Visually, they’ll expect your property to be reflective of what they’ve seen in your pictures.

Make sure the outside of the house has been maintained with a fresh coat of paint, grass mowed, windows cleaned, and leaves raked -- unless of course, you’re going for that New England fall charm!

The inside is even more important -- it should be clean and spotless.

  • Consider using vacuums as the ideal cleaning tool since it fully collects dust versus a broom or hand duster that will typically scatter fine dust, which settles back several hours later. Don’t forget to look up and get those corner cobwebs, ceiling fans, and air vents.
  • Bathrooms should always be fully cleaned and sanitized after each stay, regardless if it “looks” clean.

If this sounds like a lot to do on your own, there are likely many professional cleaning services that serve local markets. Try out a few to see which gives you the rest results.

Let’s talk basics

While not required, the below list covers many standard items and creature comforts that will welcome your guests to your property.

  • Depending on the size of your property, you should have at least 2 extra sets of plates/silverware over your max number of guests. For larger properties (for that matter any size property), having double the number is a good rule of thumb -- guests don't always do the dishes after every meal!
  • If you have extra amenities such as a grill, there should be a set of grilling utensils. If you have a pool, have a pool rake/skimmer net so guests can easily remove leaves and bugs.
  • Make sure your property is appropriately stocked with enough toiletries (sample sizes work for easy replacement after each stay) - shampoo, conditioner, liquid soap, and toilet paper - go the extra mile with items like Q-tips, cotton balls, and body lotion. Using your maximum guest count is a good way to approximate how much you’ll need per stay.
  • If you offer towels (and we recommend that you do), you should have 2 towels per guest.
  • You should provide an extra set of bed linens for every bed in the property.
  • Consider adding other common items such as a coffee maker or hair dryer.

It doesn’t end with your first guest

Be ready to figure out what works for your property and the type of guests that stay. After every stay, you should evaluate the stay and see what could be done to improve the guests’ experience. Here are some questions to think about:

  • How long did they stay and how many guests were there?
  • Did they run out of anything?
  • Did the guests request any additional items during their stay?
  • Do certain parts of the property require more maintenance or appear to get a lot of use?
  • Is there a potential to up-sell services or items -- to increase revenue.

Are you ready to go above and beyond? Take a look at Hospitality by the Numbers: How to Provide an Amazing Guest Experience

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AuthorProduct Marketing