The news of more violent rallies and protests set to take place over the weekend continue to take our nation surprise. Since these types of events seem to take place in popular destinations with visitors traveling to attend them, please know that HomeAway is here to assist you if you feel concerned about your bookings in these areas. Also, we want to remind you of our general policy against harassment, violence, and discrimination for our supplier partners and travelers alike:
HomeAway has a zero-tolerance policy regarding acts of harassment, violence or discrimination (including but not limited to race, ethnicity, religion, national origin, disability, sex, gender identity, sexual orientation or age), and we will use our discretion to remove any travelers and/or owners/property managers from our website who exhibit or promote such behavior.
We have made this policy more visible by adding it in the House Rules section on our online check out, which requires travelers to acknowledge and accept it before finalizing a booking on our site.
Please check the latest news for upcoming rallies, protests or marches. If such an event is scheduled to be held in your vacation rental community, engage with inquiring travelers as soon as they come to you so you can learn more about them and the nature of their stay.
If you are concerned that you may have already chosen travelers that may be in violation of our policy and you wish to cancel them, please contact us at 1-877-212-4733. HomeAway will help cancel your booking and alert the travelers. And don’t worry, your overall search ranking for cancelling will NOT be impacted in this case.
We appreciate your partnership and we are committed to helping ensure you and the travelers you book are safe, and your property is protected.